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Your claim reference is included in the confirmation email sent to you when your dealer registered your warranty claim. It usually looks like a short code (e.g. ER-2402-03). If you can't find it, contact your dealer directly.

Your claim status is updated in real time by your dealer's service team as work progresses. You'll see changes reflected here as soon as they happen — no need to refresh.

Claim Submitted means your dealer has logged the claim. Under Review means it's being assessed. Approved means it's been authorised. Parts Ordered / Parts Received track any components needed. Repair Scheduled and In Progress reflect the workshop stage. Completed means all work is done and your vehicle is ready.

Not directly — this tracker is read-only. Use the "Need Help?" section at the top of the page for your dealer's phone number, email address, and opening hours.

Double-check for typos — references are case-sensitive and should match exactly what's in your confirmation email. If the problem persists, your dealer can confirm the reference or re-send the email.

Notifications are managed by your dealer. Many dealers send progress emails at key stages. Check your inbox (and spam folder) for updates, or bookmark this page and check back anytime.

Timescales depend on the nature of the repair, parts availability, and workshop capacity. Your dealer will provide an estimated completion date once the claim is approved. You can see this in the claim details.

Yes. The tracker only displays information linked to your specific claim reference. No login or personal data is stored by this page. Your dealer and AfterDesk handle data in line with GDPR and applicable data protection law.